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Troubleshooting

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I've encountered a firmware bug, what do I do?

If you encounter any freezing, glitches, or connectivity problems, try resetting your mode by holding the power button down for 5 seconds. Press it down again for 5 seconds and then reconnect to the app. This will fix most minor bugs. Please email us

Why is my mode not charging?

After unboxing, some units may need a reset before charging. Hold the power button for 5 seconds to hibernate, then hold another 5 seconds to wake. Now plug in your USB cable and swipe to the Device Screen. Check if the battery is animating. If this