If you encounter any freezing, glitches, or connectivity problems, try resetting your mode by holding the power button down for 5 seconds. Press it down again for 5 seconds and then reconnect to the app. This will fix most minor bugs. Please email us

I've encountered a firmware bug, what do I do?

After unboxing, some units may need a reset before charging. Hold the power button for 5 seconds to hibernate, then hold another 5 seconds to wake. Now plug in your USB cable and swipe to the Device Screen. Check if the battery is animating. If this

Why is my mode not charging?

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mode

Troubleshooting

How does the dosing work?

How does mode differ from other “dosing” devices?

How long does the battery last?

How many mAh is the battery?

Is mode temperature controlled?

What is the maximum number of cartridges that can be displayed on the device?

Device Features

How do I get the mode Android app?

Why did a dose appear on the dashboard when first connecting my mode?

What does "cartridge short code" mean?

Android App

How do I get the mode app for iOS?

Why do we use Bluefy to run the mode app on iOS?

Why did a dose appear on my dashboard when first connecting my mode?

What does "cartridge short code" mean"

iOS App

What cartridges are compatible with mode?

My cartridge leaked. What do I do!?

My cartridge is clogged

My cartridge is “slurping”. What should I do?

Cartridges

How will mode be used to protect customers?

Are there child safety features?

How is customer data kept safe?

What do we do with customer data?

Safety & Privacy

Return & Exchange Policy

Returns & Exchanges

Shipping & Orders

Troubleshooting

Articles

I've encountered a firmware bug, what do I do?

Why is my mode not charging?