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Why am I not getting a dose, and my mode is vibrating twice?Updated a year ago

A double vibration means that your mode is not making a connection with the cartridge. Although mode is compatible with most cartridges on the market, some designs do not work with the Quick-Snap Connector in the mode. For more information on compatible cartridges, please visit our compatibility page:

Please email us at [email protected] and we'll be happy to troubleshoot with you and help you find compatible cartridges in your area.

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