Why is my mode not charging fully?Updated a year ago

After unboxing, some units may need a reset before charging. Plug your mode in and let it charge until the battery icon stops animating. After that, hold the power button for 5 seconds to hibernate, release, and then hold another 5 seconds to wake. Now see if the battery is displaying a full charge.

If this does not fix your issue, check the cable and wall plug you are using to confirm it works with other devices.

This is a bug with the "fuel gauge" displaying the battery level being out of sync with the actual charge amount. We're working on it!