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Why is my mode not charging?Updated 8 months ago

After unboxing, some units may need a reset before charging. Hold the power button for 5 seconds to hibernate, then hold another 5 seconds to wake. Now plug in your USB cable and swipe to the Device Screen. Check if the battery is animating.

If this does not fix your issue, check the cable and wall plug you are using to confirm it works with other devices.

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