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mode.co

mode

Orders returned unused and undamaged in the original packaging will be honored without question within 14 days, other returns initiated during that window will be managed on a reasonable case-by-case basis.&#xA0;To set up a return or exchange please visit: <a href="http://mode.returnly.com" rel="noopener noreferrer" target="_blank">mode.returnly.com</a><a href="https://mode.returnly.com/" id="isPasted" style="box-sizing: inherit; padding: 0px; margin-top: 7px !important; margin-right: 0px; margin-bottom: 15px !important; margin-left: 0px; background-color: rgb(255, 255, 255); color: rgb(35, 75, 162); text-decoration: none; transition: all 0.3s ease 0s; font-size: 14px; outline: none; background-size: 1px 1em; box-shadow: transparent 0px -0.175em inset, rgb(35, 75, 162) 0px -0.07em inset; display: inline-block; cursor: pointer; font-weight: 400; letter-spacing: 0.0014em; line-height: 24px; position: relative; width: auto; outline-offset: -2px; opacity: 1; font-family: Poppins, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank"></a><span data-sk="tooltip_parent" dir="ltr" style="box-sizing: inherit; cursor: default; font-size: 13px; white-space: nowrap; color: rgba(var(--sk_foreground_high_solid,134,134,134),1); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://mode.returnly.com/" id="isPasted" style="box-sizing: inherit; padding: 0px; margin-top: 7px !important; margin-right: 0px; margin-bottom: 15px !important; margin-left: 0px; background-color: rgb(255, 255, 255); color: rgb(35, 75, 162); text-decoration: none; transition: all 0.3s ease 0s; font-size: 14px; outline: none; background-size: 1px 1em; box-shadow: transparent 0px -0.175em inset, rgb(35, 75, 162) 0px -0.07em inset; display: inline-block; cursor: pointer; font-weight: 400; letter-spacing: 0.0014em; line-height: 24px; position: relative; width: auto; outline-offset: -2px; opacity: 1; font-family: Poppins, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank"></a>

Orders returned unused and undamaged in the original packaging will be honored without question within 14 days, other returns initiated during that window will be managed on a reasonable case-by-case basis. To set up a return or exchange please visit

Return & Exchange Policy

Shipping & Orders

Returns & Exchanges

How does the dosing work?

How does mode differ from other “dosing” devices?

How long does the battery last?

How many mAh is the battery?

Is mode temperature controlled?

What is the maximum number of cartridges that can be displayed on the device?

Device Features

How do I get the mode Android app?

Why did a dose appear on the dashboard when first connecting my mode?

What does "cartridge short code" mean?

Android App

How do I get the mode app for iOS?

Why do we use Bluefy to run the mode app on iOS?

Why did a dose appear on my dashboard when first connecting my mode?

What does "cartridge short code" mean"

What's the password for the OTA update app?

iOS App

What cartridges are compatible with mode?

My cartridge leaked. What do I do!?

My cartridge is clogged

My cartridge is “slurping”. What should I do?

Cartridges

How will mode be used to protect customers?

Are there child safety features?

How is customer data kept safe?

What do we do with customer data?

Safety & Privacy

I've encountered a firmware bug, what do I do?

Why is my mode not charging fully?

Why am I not getting a dose, and my mode is vibrating twice?

Why are some doses not being delivered?

Troubleshooting

Return & Exchange PolicyUpdated 3 years ago